The Users may pay for the Product and/or Professional Services using any of the payment methods prescribed by The Company from time to time. When the Users place an Order, actual payment will be charged. All payments shall be made to The Company, either accepting payment in its own right or as Seller’s agent (where Seller is a Third Party Seller). The Users acknowledge that The Company is entitled to collect payments from the Users on behalf of any Third Party Seller. The payment methods may be subject to additional terms as prescribed by The Company from time to time. The Users further agree that the Users are subject to the agreements applicable to user agreement of the User’s payment method. The Users may not claim against the Company or any of its agents, for any failure, disruption or error in connection with the Users’ chosen payment method. The Company reserves the right at any time to modify or discontinue, temporarily or permanently, any payment method without notice to the Users or giving any reason. Seller may invoice the Users upon the due date of any payment for professional services under a User Contract. If the Users fail to make any payment pursuant to the terms and conditions of the payment method elected or payment is cancelled for any reason whatsoever, then without prejudice to any other right or remedy available to Seller, Seller shall be entitled to cancel the User Contract or suspend delivery of the Product and/or Professional Services until payment is made in full.
All return and exchange clauses are for products only. Users agree that there shall be no return or exchange should User purchases services using the HDS Platform. Users shall only be able to request for return of goods within three (3) calendar days upon delivery of the product. Acceptance of return is solely on the discretion of the Seller and all returns should be made directly to the Seller. All returned products must be in its original packaging and in sellable condition. There shall not be any refund of monies made for returned products. Subject to the approval of the Seller, should a product be accepted as returned, the Seller may opt to provide the customer a product with a similar value or credit of the same amount of the returned product, if applicable, to be used for the purchase of other products of the Seller. Credits obtained may not be used for purchases from another Vendor. Subject to payment of delivery charges by the User, Seller shall send the same/similar product as replacement to the User upon approval of the return, should products be confirmed to be damaged during or prior to receipt of the same by the User. The Company shall not be liable for any delivery charges for return and/or exchange.
All return/exchange requests cannot be made in following cases:
a) When request is made after seven (7) calendar days following delivery date;
b) If product is used, destroyed or damaged by User;
c) When tag attached to product is removed or package of product is opened and product value is damaged;
d) If any sealed package is opened or packaging materials are lost;
e) When return/exchange request is made for customised product such as hand-made shoes or accessories;
f) When components of product (including free gift) have been used or lost;
g) If the purchase is for services; or
h) If damages are caused as a result of User not following instructions included in product.